Director of Call Center
Company: VirtualVocations
Location: Ontario
Posted on: January 24, 2025
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Job Description:
A company is looking for a Director, Call Center to oversee
daily operations of a remote customer service team in a healthcare
environment.
Key Responsibilities
Manage and lead a remote team of Customer Service Specialists and
Team Leads
Monitor team performance metrics and ensure compliance with
healthcare standards
Analyze key performance indicators and generate reports for
leadership
Qualifications
Bachelor's degree in Business Administration, Healthcare
Management, or a related field, or equivalent work experience
Minimum of 3 years managing customer service teams in a remote
environment
At least 3 years of experience in a healthcare-related customer
service role
Strong understanding of healthcare organization engagement and
support workflows
Experience with telehealth or remote patient monitoring
technologies is a plus
Keywords: VirtualVocations, Corona , Director of Call Center, Executive , Ontario, California
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