Senior Director of Managed Services
Company: VirtualVocations
Location: Orange
Posted on: February 4, 2025
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Job Description:
A company is looking for a Senior Director of Managed Services
Operations.
Key Responsibilities
Oversee Managed Services operations personnel and optimize service
delivery to meet customer needs
Develop and implement ITIL-based service delivery processes to
enhance customer satisfaction
Collaborate with leadership teams to ensure effective local and
global service responses
Required Qualifications and Education
In-depth understanding of Global Helpdesk Support Operations
Knowledge of portfolio management, profit and loss statements, and
pricing strategies
Experience in managing enterprise solutions with a focus on
customer engagement
Proven skills in operational efficiency and continuous improvement
methodologies
Experience in budget management and performance metrics
Keywords: VirtualVocations, Corona , Senior Director of Managed Services, Executive , Orange, California
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